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Customer satisfaction is our most important priority.

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FAQ

1. WHAT PAYMENT OPTIONS CAN I SHOP WITH?

Credit card, bank transfer and pay-pal payment options are available.

2. CAN I CHANGE OR CANCEL AN ORDER I PLACED ONLINE?

If you would like to change, add to or cancel an order you have placed, please contact us as soon as possible. We will do our best to meet your request, however, once the order begins to progress in our system we may not be able to amend it.

Cancelling before delivery

If you have not yet received your delivery, please contact us as soon as possible and depending on the status of the order we may be able to cancel your order for you.

All orders are dispatched from our warehouse approximately a day before the delivery date. After this time, you will need to refuse the delivery where it will be returned to sender. We will process your refund within 14 days of receiving the goods back.

Cancelling after delivery

If you have had your delivery, you can return your items within 30 days by contacting us for a return label.

3. HOW DO I SEARCH FOR PRODUCTS?

There are several ways you can search for our  products. You can browse through the categories, use our search tool and filters. Please don’t hesitate to contact our customer service if you are unable to find what you’re looking for.

4. HOW DO I KNOW IF MY ORDER HAS BEEN ACCEPTED?

You will receive a confirmation email once the order is complete, please check your Junk Mail if it’s not in your main Inbox. Make sure the email address you have provided is correct, if not contact Customer Service.

5. WHAT HAPPENED IF THE PRODUCT I ORDERED IS OUT OF STOCK?

We will notify you if a product you have ordered is out of stock before your order is completed.

6. DOES YOUR INTERNATIONAL SHIPPING QUATES INCLUDE CUSTOMS/DUTY/IMPORT TAXES?

For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier.  Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately.  Please check with your country’s customs for details terms and/or regulations for incoming shipments from an international country.

7. HOW LONG IT TAKE FOR YOU TO RESPOND TO MY E-MAIL?

Most email are replied within a 24 – 48 hours period, excluding weekend and holidays. Your questions and concerns are very important to us, and we will do our very best to reply back with a response as soon as we possibly can.

8. WHAT PRODUCTS ARE SHOWN ON THE WEBSITE?

All of the active lines available to buy from our stores are shown on the website. The content is updated weekly.

9. CAN I ORDER OVER THE PHONE?

At this point we do not accept orders over the phone. We recommend placing orders online – this is the safest way to place your order, protect your personal details and payment details.